@Matheus Santos Thanks for reaching out to us, unfortunately this scenario is not supported in the public forum.
However, I am happy to enable you a free ticket for this case so that you may connect with support team with more details of you profile to see if they can help you to solve this issue.
Please let us know if you want to do that, I hope this helps.
Regards,
Yutong
-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.