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Trying to resolve provisioning error causing users to be skipped.

Phil Dando 0 Reputation points
2024-11-12T13:15:17.65+00:00

I've recently been tasked with setting up a google workspace domain for my organisation, as part of this I have set up provisioning and SSO. Provisioning is working for most users however I'm getting the following error with one or two users:

User '"usersname@"domain.ac.uk"' will be skipped, because its domain in Google Cloud / Workspace is inaccessible with the credentials provided for accessing it. The User will be continue to be ignored. For the User to be re-evaluated, not only will the credentials need to be updated, or the authorization of the existing credentials for domains in the target amended, but this Google Cloud / Workspace application will also have to be deleted and then recreated in Azure AD.

I'm struggling to find any info on this error and was wondering if anyone can help? I've tried asking google support and they told me to contact Microsoft.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Raja Pothuraju 9,295 Reputation points Microsoft Vendor
    2024-11-15T02:49:42.48+00:00

    Hello @Phil Dando,

    Thank you for posting your query on Microsoft Q&A.

    Based on your message, it seems you are experiencing provisioning issues with one or two users. The error indicates that the user account is being skipped because the user domain is inaccessible with the credentials provided in Google Cloud / Workspace. Could you please confirm if the user domain is verified in Google Cloud? Are the users being provisioned using the same domain suffix?

    It would also be helpful to compare the profiles of working and non-working users in Microsoft Entra ID. This comparison can provide insights into why the error is occurring. Additionally, check whether the affected user is a guest account or a normal user account within your tenant.

    What attribute are you using to provision the users to Google Cloud—email or UPN?

    After re-evaluating the user, if the issue remains unresolved, please try making changes to the user account by resetting the password and revoking the sessions.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Thanks,
    Raja Pothuraju.

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