Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,370 questions
Microsoft App not reciving verifications codes on iPhone/refueses to unpair
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Ashley S
5
Reputation points
Hello,
Currently, I am trying to help a student get into their Outlook email. The problem involves the Authenticator app on her iPhone as it is not sending a code to the app for her to log in.
So far in her account, I have done the following:
a) Linked her cell phone number and email to her account; it ignores them and goes straight to the app
b) Set SMS Mobile as the primary/default sign method (see a)
c) Did both Revoke multifactor authentication sessions and Requrire re-register multifactor authentication
d) Removed the Authentication App as an option entirely on her account
d) Unpaired the email address in question on the Authentication App on her phone
Any ideas?
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