How to enable MFA Phone (voice call) per user?

Efff dd 556 Reputation points
2024-11-13T18:10:12.3266667+00:00

i have a few users that are unable to add their numbers to their accounts.

https://myaccount.microsoft.com/?ref=MeControl

under their Authentication methods policy its set to disabled. Not sure why only these few users have it as disabled. Not sure where to look.

Migration status is in progress.

For the particular use I see Authentication method Disabled by policy - again this is only happen for a small group of users.

thanks

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,378 questions
0 comments No comments
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.