Faulting application msrdc.exe from Remote desktop client and windows app avd

Whoops7793 5 Reputation points
2024-11-13T21:22:42.4266667+00:00

Hello there,

I'm trying to assist one of my users with random crashes or disconnects from our azure servers via Windows app client or Remote Desktop client AVD. They are successfully able to connect or launch an published app. But randomly, they disconnect causing the application to crash.

The error within event viewer is:

Faulting application name: msrdc.exe, version: 1.2.5709.0, time stamp: 0x66fc52b0

Faulting module name: rdclientax.dll, version: 1.2.5709.0, time stamp: 0x66fc528b

Exception code: 0xc0000005

Fault offset: 0x0000000000233784

Faulting process id: 0x0x56A8

Faulting application start time: 0x0x1DB2EBA3F50CB8F

Faulting application path: C:\Program Files\WindowsApps\MicrosoftCorporationII.Windows365_2.0.297.0_x648wekyb3d8bbwe\msrdc\msrdc.exe

Faulting module path: C:\Program Files\WindowsApps\MicrosoftCorporationII.Windows365_2.0.297.0_x648wekyb3d8bbwe\msrdc\rdclientax.dll

Report Id: 52e452b3-c2a6-490f-bbb1-59df5192fd5c

Faulting package full name: MicrosoftCorporationII.Windows365_2.0.297.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Windows365

The user has gotten a new workstation, new isp provider (fiber), I've made sure the laptop is up to date on windows, did an SFC /Scannow and DISM /Online /Cleanup-Image /RestoreHealth commands. Also tried installing 2 older versions of RDC but with no luck, the user still crashes.

I'm really unsure what to do now and would greatly appreciate some or suggestions on what I can try.

Thank you!

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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