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Hello world, I lost access to my azure tenant and I just have the email address (something@*.onmicrosoft.com) and password but the problem is I don't have the authenticatior code or Microsoft authenticator app with the account and I really wanted that specific *.onmicrosoft.com domain given to azure tenants, is there any possible way?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
The only way to resolve this is to request for Product Support to reset MFA for the affected users. Contact Product Support with the email address for the affected user.
https://azure.microsoft.com/en-us/support/create-ticket
Regards,
Abiola
But microsoft doesnt let me create a support request except Billing and Subscription and i cant even talk to a person too :(
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
@Ishtiaque Ahmed CSEH Rafin Thank you for reaching out to us, review this QnA for steps - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra which needs to be followed to restore the access.
Once you have created the support ticket via customer service and share it here so that we can track it internally.
