I have problem with logging into my account in application Authenticator. When I write my e-mail and then ma password, application ask me to write a codę but I am not logged in so I cant do it.

Question

I have problem with logging into my account in application Authenticator. When I write my e-mail and then ma password, application ask me to write a codę but I am not logged in so I cant do it.

Nikodem Budziak 0

When I am trying to log into my account in authencator, apllication ask about e-mail and password and when i will do it, then i need to write secret code, but I am not logged in to see it. Can someone help me?

FrankEscarosBuechsel-MSFT 905 Reputation points Microsoft Employee Moderator

2024-11-19T16:19:06.01+00:00
Hi @Nikodem Budziak • Thank you for reaching out.

I'm Frank from Microsoft and will be happy to help you out!

Per my understanding you are facing some issues trying to authenticate with your account. To be able to properly help you would you mind sharing some additional information and where exactly in the workflow you are facing problems?

You have tagged Azure Storage Accounts, are you trying to sign into the Azure portal at https://portal.azure.com/ or are you past this step already and face issues elsewhere in an authentication flow, if yes, can you please clarify where and how exactly you are trying to log in? You are referencing an application in your question, what application is this exactly?

Can you please clarify what you mean by you are not logged in to see the secret code, do you mean the Authenticator app itself or something else here?
FrankEscarosBuechsel-MSFT 905 Reputation points Microsoft Employee Moderator

2024-11-21T15:00:30.9566667+00:00

@Nikodem Budziak Just checking in to see if you had a chance to review the steps provided. If you have any further questions do let us know.
FrankEscarosBuechsel-MSFT 905 Reputation points Microsoft Employee Moderator

2024-11-22T18:41:55.4066667+00:00

@Nikodem Budziak We haven’t heard from you on the last response and I was just checking back to see if you have a resolution yet. In case you do have any resolution please do share that same with the community as it can be helpful to others. Otherwise, if you have any further questions, please feel free to respond with more details and we will try to help.