Clarity - I see my website recording with styling on pc on browser, not on device or hybrid software

Ferro, Enrica 20 Reputation points
2024-11-19T21:39:57.1166667+00:00

I've developed a web app, and setup up Clarity by manual script.

The recording is working well opening it by browser on a pc.

Trying to open the web app on browser on a mobile device or in a native C# layer with a WebView2 solution integrated, I see my website with no styling.

How can I make it work?

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Crystal-MSFT 50,496 Reputation points Microsoft Vendor
    2024-11-20T01:34:36.8066667+00:00

    @Ferro, Enrica, Thanks for posting in Q&A. From your description, your issue seems with Clarity for Mobile Apps. Based on my researching, the following link describe this. You can see if it can help.

    https://learn.microsoft.com/en-us/clarity/mobile-sdk/mobile-sdk-overview

    However, if the issue still persists, please contact Clarity support to help on this.

    https://support.microsoft.com/en-us/contactus/

    Thanks for your understanding.


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