Hello Lane Oian,
Could you confirm if it shows as active in the sponsorship portal
You can check the sponsorship portal https://www.microsoftazuresponsorships.com/ portal to confirm its current state
If it does, I would recommend you create a billing ticket here
https://azure.microsoft.com/en-us/support/create-ticket
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola