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Hi,
I'm planning to use Azure Trusted Signing service. As the first step, I need to add a individual identity validation. As indicated, I have successfully added Verified ID to Microsoft Authenticator. The next step was to scan a bar code using Microsoft Authenticator app to share the Verified ID to Azure Trusted Signing. But that step failed without any explanation. See the attached screenshot. Please help. Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Hello @Alan Tao,
Thank you for posting your query on Microsoft Q&A.
I understand that you are scanning a QR code using the Microsoft Authenticator app to share the Verified ID with Azure Trusted Signing but are encountering an error message stating, "Verification unsuccessful."
Could you please provide the identity validation ID? This will help us investigate further and provide you with additional details.
Thanks,
Raja Pothuraju.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 63%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
@Alan Tao Greetings.
Please make sure that, registering the Azure trusted signing resource provider and creating a trusted signing account is must which enabled for identity validation request to trusted partner VID. Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 52%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Can you please use a government issued ID that has address on it and re-try?