Share via

I can't log in Azure Portal

Paolo 0 Reputation points
Nov 21, 2024, 12:01 PM

Hi everybody,
I probably messed up my Azure account and now I'm unable to log in.

My Azure account used an email account that I wanted to sunset so I tried to change it to a new one.

After the update I'm in this situation:

  • I can't log in with the old email account because it's not a valid Microsoft account anymore
  • using the new email account I can type the email then password, but I'm stuck with the auth code because it's not sent to the email address shown (something like abc****@xyz.com)*

There must be something misconfigured in my 2FA because I can access other Microsoft pages with the new email account if they don't require the auth code. I even tried to recover the account, I succesfully received the auth code to change the password on abc***@xyz.com but after that no other email was received.

I checked the mail server logs, no message was blocked.

How can I get back into Azure Portal?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,289 questions
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.