Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
Some email messages marked "Unverified" in Outlook
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Gabriel Smoljar
31
Reputation points
Since launching Azure Email Communication Services for our app, we have been seeing some transient issues with sender verification. Our send domain is validated in the Azure Portal with everything green.
However, occasionally we will see emails received by Outlook in Microsoft 365 being marked as “Unverified”. We have removed old SPF records from the DNS so now it should only include the parts necessary for Azure Communication Services. I have also double checked the DKIM/CNAME records.
I have attached email information from Outlook on the web where you can see the authentication failure.
Azure Communication Services
{count} votes
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VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator2024-11-22T05:06:14.2133333+00:00 @Gabriel Smoljar Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.
This needs 1:1 live support and might need to engage the engineering team for deeper investigations. I would suggest you to raise a support ticket.
In case, if you are facing any issues while raising the support case, I have reached out to you over private message please do help me with requested information to assist you further on this.
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