Windows 11 upgrade patch issue (23H2)

BM 0 Reputation points
2024-11-21T18:36:07.4+00:00

We are looking to upgrade our machines from Windows 10 to Windows 11 (23H2), using a patch management tool. a few laptops have been selected to test the upgrade but wasn't successful it generated an error message preventing us from pushing the upgrade.

The "Process exited with code -1073741819" is a general error from Microsoft. 0xC0000005 -1073741819 STATUS_ACCESS_VIOLATION Upon reaching out to the patch management tool support they suggested to contact Microsoft since it's beyond their scope.

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Hania Lian 18,501 Reputation points Microsoft Vendor
    2024-11-22T02:05:51.8466667+00:00

    Hello.

    What patch management tool are you using? It may not be a Microsoft product.

    Please make sure your system meets the requirements for upgrading to Win11 first:

    https://support.microsoft.com/en-us/windows/windows-11-system-requirements-86c11283-ea52-4782-9efd-7674389a7ba3

    Windows 11 24H2 is now available, and we recommend that you using Windows 11 Installation Assistant:

    https://www.microsoft.com/en-in/software-download/windows11?msockid=2ba75dea0049661f0c5648f60148672c

    Best Regards,

    Hania Lian

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.


  2. Tsujio 0 Reputation points
    2024-11-22T02:53:31.5466667+00:00

    STATUS_ACCESS_VIOLATION is common BSOD notifications. It seems something wrong with the device driver. Please run the official health check tool and report the error message here. If the device was too old, then it is not recommended installing Windows 11 on it. It could be great to share the hardware specs as well.


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