When clicking on OneDrive Explorer Navigation shortcut nothing happens.

Question

As stated in Title. I have verified that OneDrive is working because I can navigate to C:\Users<user>\OneDrive and all functions appear normal.

Included is a screenshot of the Properties of the shortcut:

Clearly this is not correct. Also there are two OneDrive shortcuts in the Explorer Navigation pane:

To try and solve this I have tried the following:

• Uninstalled OneDrive and downloaded and re-installed. No change. I checked that the shortcut was removed when the app was uninstalled.
• Uninstalled and ripped out many of the registry keys that I thought save to delete. And then re-installed again. Still not solved.
• Created a new Admin user. Still not solved. Change user to Std, Nope. All users on this system are affected.

I have a second Windows 10 system and OneDrive is working perfectly (at least as well as it's designed to).

It is apparently something on this machine. So, for the moment, I'm out of ideas on what could be causing this. Any help is appreciated.

Answer 1

What I understand is that OneDrive Personal is typically for your personal Microsoft account and OneDrive for work/school account.

To resolve this issue, you may opt any of these:

Unlink one of the accounts if you don't need both.

Keep both but rename the folders.

Choose to stop syncing one of them.

Answer 2

Hello,

 

Thank you for posting in Q&A forum.

It seems like the issue might be related to the shortcut itself.

To further troubleshoot this issue, please kindly try below steps:

1.Reinstall the OneDrive application&Windows OS and check if the shortcut works again.

2.Right click OneDrive icond and create a shortcut. Right click the shortcut and check it points to correct folder path in property.

 

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

 

Best regards，

Jill Zhou

 

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