Cannot sign in into my institutional microsoft authenticator app.

Question

I changed phones and now I cannot login into my authenticator app. I sign in on my app with my university email- it takes me to the university website but opens the page on the app, not safari. It 2FA code appears on the Uni site to be put into the app, while I am on the app. It cannot be done. If you press cancel it closes everything.

what do I do?

Answer 1

Thanks for your question.

You need to backup your credentials in authenticator, if this was not done unfortunately you can only resolve this by contacting support or asking your university IT Admin to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola