Share via

Mailbox move in progress

sabi 0 Reputation points
2024-11-22T15:02:03.5066667+00:00

Mailbox move in progress.try again later., cannot open mailbox

Microsoft Exchange Online
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Xintao Qiao-MSFT 4,625 Reputation points Microsoft Vendor
    2024-11-25T02:11:24.0333333+00:00

    Can you provide more information so I can do the next step in troubleshooting.

    1. What did you do to get this error message? Can you provide a screenshot of the error?
    2. Is your environment on-premises, online, or hybrid?
    3. Did you have the issue when you moved your mailbox or folders?
    4. Is your device client or mobile?
    5. Is your account personal or school/work?

    Based on past experience, it looks like your mailbox is being migrated or moved to a different server location, which could be the reason why you can't access it at the moment.

    This can happen during IT maintenance, or when an organization upgrades or converts its email system.

    Here are some steps you can take to try a preliminary solution:

    1. The migration process may take a while, wait for a while (the length depends on your environment) and then try to access your mailbox again.
    2. Try logging back in on a different device to see if the issue exists.
    3. If you have an IT department, please contact them to see if there are plans for the migration, or to see if there is an estimated time to receive an upgrade of downtime.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.