Complete a purchase by January 17, 2025 to keep your account active

Question

Why am I getting email from Microsoft

“Complete a purchase by January 17, 2025 to keep your account active

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID removed) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before January 17, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Micrsrvices

“

I am using only outlook email which has almost 6 months till license renewal?

Answer 1

Hi @Nepsys

Thank you for posting this in Microsoft Q&A.

The email you received from Microsoft indicates that your Microsoft Entra ID tenant has been inactive for more than 200 days. It's a reminder to take action regarding your Microsoft Entra ID tenant due to inactivity.

To avoid any problem in service, you should consider making a purchase or renewing your existing subscriptions before the specified deadline (January 17, 2025). This will help keep your tenant active.

Using Outlook email alone does not necessarily prevent your tenant from being classified as inactive. The inactivity notice is based on the overall activity within the Microsoft Entra ID tenant, not just email usage.

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

Answer 2

Hello Nepsys,

Thanks for your question

This indicates that your tenant has been inactive for 200 days.

If you just use outlook, check if you require the Microsoft Entra ID tenant. If it’s not essential for your current or future needs, you may choose to let it expire.

If you want to keep the tenant active, consider making a purchase on the account for ur tenant

Follow this link for more information on tenant inaccessibility due to inactivity. https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola