Experiencing authentication issues in Microsoft Entra Connect Health

Luis Antonio Sánchez Suero 0

In the location > Microsoft Entra Connect Health | Sync errors > Duplicate attribute

"The following error appears when I try to resolve an account that is created in Office 365 and I attempt to sync the same account with Premise. When I press the troubleshoot button, it keeps the Premise account functioning and deletes the Office 365 account."

Experiencing authentication issues

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_ADHybridHealth Resource: self Details: The extension 'Microsoft_Azure_ADHybridHealth' has not defined the resource access for resource 'self' in the extension's configuration, or in the portal's configuration. Please follow the instructions at https://aka.ms/portalfx/resourceaccess to add your new resource.

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Luis Antonio Sánchez Suero 0 Reputation points

2024-11-24T22:26:29.5266667+00:00

"I understand. I have the following scenario to see if you can help me: all my accounts are created in Office 365 and they contain information. What we need is to synchronize those same accounts created on-premises with those in Office 365 while maintaining the information. So far, the parameter that is the same is the 'User Principal Name' attribute

1 answer

Thameur-BOURBITA 33,976 Reputation points

2024-11-24T22:08:27.01+00:00

Hi @Luis Antonio Sánchez Suero

Some attributes must be unique in Entra ID like User Principal Name and proxy address.

To fix this issue sync conflict you should avoid duplicate object in Entra ID by updating the account created in Entra ID or the account synced from on-prem active directory

For more details please refer to the following link:

How to connect health diagnose sync errors

Please don't forget to accept helpful answer
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Luis Antonio Sánchez Suero 0 Reputation points

2024-11-24T22:27:14.2866667+00:00

"I understand. I have the following scenario to see if you can help me: all my accounts are created in Office 365 and they contain information. What we need is to synchronize those same accounts created on-premises with those in Office 365 while maintaining the information. So far, the parameter that is the same is the 'User Principal Name' attribute

Luis Antonio Sánchez Suero 0 Reputation points

2024-11-25T13:45:12.3933333+00:00

What should I consider when synchronizing accounts that are on-premises and already exist in Office 365, ensuring that the on-premises account continues to function with the information from the Office 365 account?

BANDELA Siri Chandana 755 Reputation points Microsoft Vendor

2024-11-29T16:31:48.7566667+00:00

Hi @Luis Antonio Sánchez Suero

I understand that you are facing Sync errors > Duplicate attribute

To solve this issue. Follow below steps:

1.Sign in into azure portal

2.Go to Microsoft Entra ID>Microsoft Entra Connect>Connect Sync> Microsoft Entra Connect Health>Sync errors.

3.Select sync error type as Duplicate Attributes

4.Check the Diagnose status column. The status shows if there's a possible way to fix a sync error directly from Microsoft Entra ID. In other words, a troubleshooting flow exists that can narrow down the error case and potentially fix it.

5.Select the Diagnose button under the error details. You'll answer a few questions and identify the sync error details. Answers to the questions help identify an orphaned object case.

6.If a Close button appears at the end of the diagnostics, there's no quick fix available from the portal based on your answers. Refer to the solution shown in the last step. Fixes from on-premises are still the solutions. Select the Close button. The status of the current sync error switches to Manual fix required. The status stays during the current sync cycle.

7.After an orphaned object case is identified, you can fix the duplicated attributes sync errors directly from the portal. To trigger the process, select the Apply Fix button. The status of the current sync error updates to Pending sync.

8.After the next sync cycle, the error should be removed from the list.

For further information. Refer the below link:

https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-health-diagnose-sync-errors

Thanks,

B. Siri Chandana.

BANDELA Siri Chandana 755 Reputation points Microsoft Vendor

2024-12-02T12:13:38.66+00:00

Hi @Luis Antonio Sánchez Suero
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

BANDELA Siri Chandana 755 Reputation points Microsoft Vendor

2024-12-03T11:29:08.4733333+00:00

Hi @Luis Antonio Sánchez Suero
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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Experiencing authentication issues in Microsoft Entra Connect Health

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