I didn't enroll my new phone to the Company Portal successfully and I cannot remove it from the Company Portal fully either

Question

Hello,

I was trying to transfer from my old phone to a new phone. I was trying to enroll my new phone to the Company Portal using the mobile app and the work file setup failed. I now want to remove the device from the Company Portal but it just cannot remove it either. Do you have any suggestions on how to remove it and uninstall the Company Portal app from my phone

Answer 1

@Allie Zhang, Thanks for posting in Q&A. For the device which is enrolled with Automated device enrollment (supervised). There's a setting named "Block removing apps" which can prevent removing app. Please confirm with your Intune admin to see if we have set this.

https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios

If the above setting is not set, to remove a device in Intune in company portal, firstly, you can check if the device is in company portal or its website and then remove it.

https://learn.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-ios

https://learn.microsoft.com/en-us/mem/intune/user-help/remove-your-device-cpwebsite

Then you can see if any management profile still existing, if yes, remove it.

https://support.apple.com/en-sg/guide/iphone/iph6c493b19/ios

Note: Non-Microsoft link, just for the reference.

At last, touch and hold on the company portal app and then remove the app.

Hope the above information can help.

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