This tenant has been blocked due to inactivity.

Question

This tenant has been blocked due to inactivity.

Axel D'Olislager 0

Hello

When trying to login to my lab via cloudflare (with login integration via my azure tenant) i got the error message that my tenant has been blocked.

I've found online that i had to contact support via telephone to reactivate it.

When calling, I was returned to a website (aka.ms/smca) and now i am here.

How can I reactivate my azure/ms365 environment that I am still using?

Thanks in advance!

With kind regards

Axel D'Olislager

Raja Pothuraju 47,165 Reputation points Microsoft External Staff Moderator

2024-11-25T10:19:24.63+00:00
Hello @Axel D'Olislager,

Thank you for posting your query on Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Since this information contains PII,

Thanks,
Raja Pothuraju.
Raja Pothuraju 47,165 Reputation points Microsoft External Staff Moderator

2024-11-27T09:55:58.5433333+00:00

Hello @Axel D'Olislager,

Following up with you, please check my above comment and share the required details to me over above-mentioned email. So that I can proceed further steps to make unblock your tenant.
Raja Pothuraju 47,165 Reputation points Microsoft External Staff Moderator

2024-11-28T10:58:36.6566667+00:00

Hello @Axel D'Olislager,

Following up with you, please check my above comment and share the required details to me over above-mentioned email. So that I can proceed further steps to make unblock your tenant.
Pankaj Pareek 0 Reputation points

2026-04-10T05:48:27.1266667+00:00

I am attempting to register for a new free account but cannot use my credit card, as the system states it is already associated with an existing account. Previously deactivated and deleted tenant (and subscription) associated with this card. How can I release the credit card from the deleted account to use it for a new registration?
CrazyKats 15,330 Reputation points Volunteer Moderator

2026-04-10T12:58:03.71+00:00

Hi Pankaj,

Please start your own thread.

You are in a thread that's almost 2 years old

so it won't get any attention.