Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,457 questions
This tenant has been blocked due to inactivity.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Axel D'Olislager
0
Reputation points
Hello
When trying to login to my lab via cloudflare (with login integration via my azure tenant) i got the error message that my tenant has been blocked.
I've found online that i had to contact support via telephone to reactivate it.
When calling, I was returned to a website (aka.ms/smca) and now i am here.
How can I reactivate my azure/ms365 environment that I am still using?
Thanks in advance!
With kind regards
Axel D'Olislager
{count} votes
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Raja Pothuraju 9,285 Reputation points Microsoft Vendor2024-11-25T10:19:24.63+00:00 Hello @Axel D'Olislager,
Thank you for posting your query on Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance:
- Tenant ID
- Error Code
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Since this information contains PII, please send it via email to AzCommunity@microsoft.com with the subject line: "Attn: Pothurajur" and include a link to this thread/post in the email body.
Thanks,
Raja Pothuraju. -
Raja Pothuraju 9,285 Reputation points Microsoft Vendor
2024-11-27T09:55:58.5433333+00:00 Hello @Axel D'Olislager,
Following up with you, please check my above comment and share the required details to me over above-mentioned email. So that I can proceed further steps to make unblock your tenant.
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Raja Pothuraju 9,285 Reputation points Microsoft Vendor
2024-11-28T10:58:36.6566667+00:00 Hello @Axel D'Olislager,
Following up with you, please check my above comment and share the required details to me over above-mentioned email. So that I can proceed further steps to make unblock your tenant.
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