Microsoft certification examination reminder email was sent to another person's email id

Question

I have enrolled for a Microsoft examination at Pearson Vue exam centre for November, 30 2024. I have enrolled my examination with the following email address(kmrkbusa0401@gmail.com). I understand that there are reminders send out the candidate prior to the exam. How ever on November 23rd 2024 a reminder email was sent out but the email was sent to my colleagues personal email ID [JOANIE.VALENTINE@live.com] instead of emailing it to me on kmrkbusa0401@gmail.com

Could you please look into it and make sure that emails are sent to my registered email address kmrkbusa0401@gmail.com moving forward. This is my personal email account and my Microsoft credentials are tied this email account.

BTW, I reached out to Pearson Vue's customer service desk an escalated the situation and they confirmed that all my credentials are tied to kmrkbusa0401@gmail.com email account on their systems and routed me here

Appreciate your help on this.

Thank you,

Raghu K KM

Answer 1

Hi Raghu,

Please contact Pearson VUE customer support:

https://home.pearsonvue.com/microsoft/contact

Additionally, please ask a new question in Microsoft Credentials forum. A support moderator over there will respond to your question within 2 business days and assist:

https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP