MICROSOFT AUTHENTICATOR

Question

I am unable to sign in to my account because I can't access the verification code on my phone. I used the Microsoft Authenticator app, but the account linked to the app was deleted, and I don't have a backup. The only two-step verification options are "Approve a request on my Microsoft Authenticator App" or receiving a code via the Microsoft Authenticator app. Is there another way to sign in, or can I remove this authentication method?

Answer 1

If you are unable to access the Microsoft Authenticator app and the account linked to it has been deleted, you may need to reset your multi-factor authentication (MFA) settings. Since you do not have access to the verification code or the app, you can try the following options:

1. Contact Support: Reach out to your organization's IT support or Microsoft support for assistance. They can help you reset your MFA settings or provide alternative verification methods.
2. Alternative Recovery Options: If you set up alternative recovery options (like a backup email or phone number), you may be able to use those to regain access to your account.
3. Self-Service Password Reset (SSPR): If your organization has enabled SSPR, you might be able to reset your password and reconfigure your authentication methods.

Unfortunately, without access to the Microsoft Authenticator app or a backup, you may not be able to remove the authentication method on your own.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Enable passwordless sign-in with Microsoft Authenticator