Locked out of Admin and Exchange Platforms Because Authenticator App Not Working

Question

Locked out of Admin and Exchange Platforms Because Authenticator App Not Working

Gwen Peters 10

As the sole proprietor and Microsoft owner I am totally locked out of the Admin and Exchange portals. I cannot login to the portals because it is requiring that I verify my identify through the Authenticator app. However, I cannot login into the Authenticator app, because it wants me to authenticate myself through the same app. I'm going around in a circle, when I need to be managing my business.

I need this resolved quickly. I can't even place an online support ticket, because I can't get into the Admin portal and there isn't a phone support desk.

Please help asap.

Thank you!

Kwek Tee 0 Reputation points

2024-11-26T23:32:48.55+00:00

Using my Admin account, I can not log into our Office365 and Azure subscription to perform admin work.
I cannot login to the portals because it is requiring that I verify my identify through the Authenticator app which was running on my cellphone. That phone is now faulty and cannot turn on and now, whenever I try to log in with my admin account, I am asked to authenticate myself through the Authenticator app and it keeps me going around in a circle.

As we are getting to the end of the year, we need to to have this issue resolved in order to continue our normal business operations. So far, this is negatively impacting the management of our subscription and we assistance to resolve this quickly.

Please help asap.