Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Unable to log into M365 Admin Account Due to MS Authenticator Issues
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Kwek Tee
0
Reputation points
My cell phone on which I had the MS Authenticator app is faulty and cannot power on. I am therefore unable to log into my M365 with my Admin account to perform admin tasks.
I am asked to authenticate via MS Authenticator or enter a code displayed on my MS Authenticator on my phone. Unfortunately, because the phone is dead, I cannot view and enter the code and keep going in circles.
Please advise and assist because admin tasks cannot be performed due to this issue.
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