What is AP-powered?

Question

https://learn.microsoft.com/en-us/training/modules/navigate-dynamics-customer-engagement-apps/6-describe-copilot-dynamics-365-customer-engagement-apps

what is AP-powered as mentioned in the module?

This question is related to the following Learning Module

Answer 1

Hi Dana Hui,

Thank you for reaching out to us on Microsoft Q&A forum.  

It seems like there is a small typo in the above “AP-powered” it should “AI-powered.”

AI-powered means that the tool or feature uses Artificial Intelligence (AI) to enhance its capabilities. In this case, the AI is used to help salespeople by providing smart insights, recommendations, and assistance based on data and patterns.

AI can analyze customer behavior, sales trends, and past interactions to suggest the best next steps for closing a deal or improving customer engagement. It essentially makes tasks faster, easier, and more efficient by using technology to assist in decision-making, instead of relying solely on human effort.

So, when the sentence talks about AI-powered manager insights, it means that AI is helping managers by providing valuable, data-driven information that can help them guide and support their sales teams better.

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