How to fix exchange ECP pop-up page is unresponsive?

Fikadu Fanu 0

I am trying to edit mailbox properties in the Exchange Admin Center (EAC) on exchange server 2016. However, the fields and buttons on the pop-up page (like "general," "mailbox usage," etc.) are not responsive. I have tried on different browsers with different versions on multiple computers.

1 answer

Xintao Qiao-MSFT 4,775 Reputation points Microsoft Vendor

2024-11-29T02:40:34.1333333+00:00
From your description, can I understand that when you click on the option in the left navigation bar, the corresponding interface does not pop up on the right side?

There is still some information to confirm for you:

When you select different options in the left navigation bar, does the triangle icon move to the front of the corresponding option?

If the previous operation is OK, it means you can enter the function option. Then is there nothing displayed on the right (blank page) or other error messages?

Did the problem occur suddenly? Have you installed any version updates before?

Does the problem exist in all mailboxes or only in certain specific mailboxes?

As a preliminary investigation, you can try the following suggestions:

Give priority to using Power Shell to change mailbox properties.

Make sure the account you are using has the administrative permissions required to change mailbox properties. Try to re-grant administrative permissions.

Try to access EAC in InPrivate (Edge) or Incognito (Chrome) mode, which helps to rule out problems related to cookies and cache files.

Restart services related to exchange, especially the World Wide Web Publishing Service, to refresh the web interface.

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Fikadu Fanu 0 Reputation points

2024-11-29T06:05:15.1433333+00:00

Dear Xintao Qiao,

Thank you for your kind assistance.

here are some additional information I can provide you:

There is no triangle icon Infront of the options when I hover the cursor, only the font color is changed to blue and non-responsive during click on them

Nothing displayed when I click on these options, but when the users access their own mailbox setting from ecp, the error called "Critical Error" is popup and displays some information.

The problem occurs suddenly, it was working fine before a couple of days, still it works on a browser on a computer b/c the browser is not closed which has been started during the exchange is working perfectly.

The problem is not limited to mailboxes, but also on all features that redirects to the pop-up; every option on the pop-up of all settings are the same - non-responsive. only the first page is working.

The account currently I am trying has the privilege to do this, I was working with same account before.

I have tried with InPrivate and Incognito mode on browsers.

but still the same.

thank you again.

Xintao Qiao-MSFT 4,775 Reputation points Microsoft Vendor

2024-12-02T08:58:27.3733333+00:00

Hi, @Fikadu Fanu

Is the problem still there?

This is not a common issue and I'm still trying to reproduce it.

You can check the following information:

1.Expired or misconfigured certificates can cause EAC to become unresponsive. Verify the validity of your certificates using the following PowerShell command:

Get-ExchangeCertificate | FL Subject,NotBefore,NotAfter,Services

2.Restarting IIS and ensuring all Exchange services are running can sometimes resolve these issues. Use the following commands:

iisreset /noforce Get-Service *Exchange*

when the users access their own mailbox setting from ecp, the error called "Critical Error" is popup and displays some information.

Reference: exchange 2013 - OWA users getting "Critical Error" when accessing their Options - Server Fault

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Xintao Qiao-MSFT 4,775 Reputation points Microsoft Vendor

2024-12-06T09:13:27.8466667+00:00

Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.
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How to fix exchange ECP pop-up page is unresponsive?

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