I migrated from an GoDaddy Outlook IMAP client to a Outlook POP client and I am missing emails...

Jean-Pierre Dareys Robertson 20

Hello,

All I really want to do is to backup the email I can access via IMAP so I can load it on a new email server.

Thank you.

Jean-Pierre

PS The mail is on a GoDaddy server, accessed via IMAP, the POP interface is missing the "sent".

1 answer

Joan Hua-MSFT 3,180 Reputation points Microsoft Vendor

2024-11-29T08:42:11.6533333+00:00

Hi @Jean-Pierre Dareys Robertson

Welcome to our forum!

Are you using Outlook Desktop Client? If so, you may back up your email by going to export and import. More information: Import email, contacts, and calendar from an Outlook .pst file - Microsoft Support

the POP interface is missing the "sent"

This is a common limitation of the POP protocol, as it typically only downloads emails from the Inbox and does not sync other folders like "Sent" or "Drafts".

It is suggested please switch to IMAP, IMAP is designed to sync all your email folders, including "Sent". If possible, switch your email client configuration from POP to IMAP. This will allow you to access all your folders and keep them synchronized across devices.

Hope it helps!

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Jean-Pierre Dareys Robertson 20 Reputation points

2024-11-29T14:24:29.9966667+00:00

Hello Joan, thank you for the response!

The question though is, "can I reconfigure an existing POP Client to IMAP"?

Must I re-install?

Thank you.

Jean-Pierre

Joan Hua-MSFT 3,180 Reputation points Microsoft Vendor

2024-12-02T05:57:31.5633333+00:00

Hi @Jean-Pierre Dareys Robertson

Glad to hear from you.

You can't directly convert an existing POP account to an IMAP account in Outlook, but you don't need to reinstall the entire application. Here’s how you can reconfigure your email setup:

Backup Your Emails:

Before making any changes, ensure you have a backup of your emails. You can export your emails to a .pst file by going to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

Remove the POP Account:

Open Outlook and go to File > Account Settings > Account Settings.

Select your POP account and click Remove.

Add the IMAP Account:

After removing the POP account, click on New to add a new email account.

Enter your email address and select Advanced options to manually configure the account.

Choose IMAP as the account type and enter the required server settings provided by your email provider.

Import Your Emails:

Once the IMAP account is set up, you can import your previously exported .pst file by going to File > Open & Export > Import/Export > Import from another program or file > Outlook Data File (.pst).

More information: how do i change from POP to IMAP in Outlook - Microsoft Community

Hope it helps.

(By the way: If the answer is helpful, then would you please "Accept the answer" as it would be helpful to others in the community as well. Warm thanks！ )

Joan Hua-MSFT 3,180 Reputation points Microsoft Vendor

2024-12-04T07:54:58.1433333+00:00

Hi @Jean-Pierre Dareys Robertson

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！
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I migrated from an GoDaddy Outlook IMAP client to a Outlook POP client and I am missing emails...

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