Disable message more information required when OATH is linked

Question

Dear,

We have a conditional access that all external users need to use MFA. Soms of them doenst' want to use there personal information with the verification methods. For that reason we want to implement hardware tokens. This works, but with a new user we see when we try to login "more information required". Is there some way to disable this for certain users that will use the hardware token?

Kind regard,

Heidi

Answer 1

Hi @Heidi Vandezande
Thank you for posting your query on Microsoft Q&A.

I understand that you have applied a conditional access policy on all external users to use MFA. You implemented hardware tokens because you don't want to use their personal information with the verification methods.

When a new user logs in, he is prompted to use MFA since a conditional access policy is in place, which means "more information required".

Check to see if MFA is enabled for certain users using authentication methods other than the OATH Hardware token. If yes, exclude those users from the other authentication methods that take precedence over OATH Hardware tokens. and also Check to see if there was any another way where MFA is enabled for select users.

Hope this helps. Do let us know if you have any further queries. 

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If this answers your query, do click `Accept Answer` and `Yes`.

Thanks,

B. Siri Chandana.