I have lost access to my azure tenant because i lost my phone with MFA

Question

I have lost access to my private Azure tenant.

during logon, it asks for my MFA answer. But, I have lost my mobile phone.

If I say, I don't have access to my authenticator app, it asks me for a security code.

My new authenticator app shows me 8 digit security codes. The web sites only allows 6 digits.

I cannot contact support, as azure support seems to require an azure connection.

And all messages say "I should contact my admin".

But, as this is a private azure tenant, I am my admin. There is no additional admin.

If Microsoft can't help me, I will have to cancel all upcoming bills, because I am currently paying for not having access.

And without access, I even can't cancel my subscription.

It would be great if anyone could help me.

Best regards,

Oliver

Answer 1

@Oliver Hahn

Thank you for posting this in Microsoft Q&A.

As I understand you are unable to access your Private Azure tenant as you are getting MFA prompt asking for authenticator app in your phone. Unfortunately, you have lost your phone and unable to login to Azure tenant.

As you mentioned you are the only admin for the tenant, due to which you are unable to get your MFA reset.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let me know if you have any further questions.

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