What steps should I take to ensure our entra app never gets deleted or we can't access it?

Question

Hey all,

We recently lost access to our whole entra account. Sign up just said cannot find account.

No idea what caused this but anyway we have now reset ourselves back up on a new entra account.

What steps can I take to ensure maximum security of our entra

Answer 1

Hello @Ben O’Nion,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears you’ve lost access to your Entra ID tenant. Whenever you attempt to log in to the Azure Portal or Entra Portal, you encounter an error message stating: "We couldn't find an account with that username. Try another." Please confirm if this is the correct error message.

It seems you have now created a new Entra tenant and are looking for ways to secure it.

The error you’re encountering typically occurs when the entered user principal name is incorrect. If the entered UPN is correct and still gets this error message you try logging in by targeting the tenant ID directly: portal.azure.com/<tenant_ID>.

To secure your newly created tenant and avoid similar scenarios in the future, I recommend the following:

1. Create a standard Entra user with an .onmicrosoft.com domain instead of using a personal email address. This ensures you have a reliable way to access the tenant.
2. Set up an emergency access account (break glass account) in Azure AD. This account can help prevent accidental lockouts from your Azure AD organization in case of login issues.

You can refer to the following documentation to create an emergency access account: Emergency Access Accounts in Azure AD

I hope this information is helpful. Please feel free to reach out if you have any further questions.

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Thanks,
Raja Pothuraju.