How do I allow my PC to download apps it says it cant download?

Der Hampter Panzer-Kommandant 0

I just built my PC and I'm trying to update to windows 11 but whenever I try to run the installer it tells me to download an app called pc health check setup or something. When I try to run it, I get a message that says my processor is not supported. This makes no sense, as my PC more than reaches the requirements needed for windows 11. The same thing happens when I tried to install my GPU driver. I tried to find a way to fix this and I found a thing talking about downloading an ISO file of windows, but when I tried to run it I got a message saying my PC does not support that app. What the heck is happening, how do I fix this??????

1 answer

Hania Lian 20,436 Reputation points Microsoft Vendor

2024-12-06T07:33:07.22+00:00

Hello，

What is your CPU processor?

First, ensure your processor is on the list of supported CPUs for Windows 11. About Win11 supported intel processors, please refer to this official document:

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

Meanwhile, make sure your system meets the minimum requirements for Win11:

https://support.microsoft.com/en-us/windows/windows-11-system-requirements-86c11283-ea52-4782-9efd-7674389a7ba3

Best Regards,

Hania Lian

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Der Hampter Panzer-Kommandant 0 Reputation points

2024-12-06T14:07:58.6966667+00:00

I have a Ryzen 7 5800 XD. I checked the list and it says that it’s supported. My PC also clears the minimum system requirement (64 GB DDR4, 4 TB storage, Ryzen Radeon 7800 XT)

Hania Lian 20,436 Reputation points Microsoft Vendor

2024-12-11T02:16:47.98+00:00

There is no processor called ‘Ryzen 7 5800 XD’. Are you referring to the AMD Ryzen 7 5800X3D, which does support Win11.

Please make sure:

Your computer has TPM 2.0 and it is enabled in the BIOS.

The processor supports Secure Boot.

The system firmware/BIOS is up to date to ensure Windows 11 support and optimal performance.

Best Regards,

Hania Lian

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.

Der Hampter Panzer-Kommandant 0 Reputation points

2024-12-11T15:06:08.97+00:00

Sorry, I meant to type XT and not XD. Will this still work?

Hania Lian 20,436 Reputation points Microsoft Vendor

2024-12-12T06:27:02.1433333+00:00

Ryzen 7 5800 XT supports Win11.https://www.amd.com/en/products/processors/desktops/ryzen/5000-series/amd-ryzen-7-5800xt.html

Der Hampter Panzer-Kommandant 0 Reputation points

2024-12-12T23:25:57.4133333+00:00

I tried to update to Windows 11 and the same message popped up. What do I do?

Der Hampter Panzer-Kommandant 0 Reputation points

2024-12-18T17:25:32.2833333+00:00

I found what the problem was. I had the 32 bit version of windows, which caused some problems because I have a 64 bit processor. I fixed this by downloading Windows 10 x64 bit on a USB drive and then resetting my PC. I also had to convert my SSD to GPT but that was really easy (I'm not explaining how to convert it, just google it).
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How do I allow my PC to download apps it says it cant download?

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