Urgent Resolution Needed for PL-300 Exam Cancellation

Question

I am writing to escalate the issue I faced with my PL-300 exam scheduled for 3:00 PM on [5 December 2024]. Despite checking in promptly at 2:30 PM, as instructed, my exam was automatically cancelled multiple times, even after successful verification by the exam proctor. After three unsuccessful attempts, I contacted customer support and was assigned the case ID [12280633].

Today, I received an email regarding this issue. However, when I followed up with a Pearson VUE representative, I was informed that I would need to book a new appointment and pay the exam fee again.

This response is both disappointing and unacceptable, as the cancellation was not due to any fault on my part but rather a technical or procedural error on Pearson VUE's side. Asking me to bear the financial burden of rebooking is unjust and undermines the trust I have in your service.

I kindly request an immediate resolution to this matter. Specifically, I would like Pearson VUE to:

1. Investigate the root cause of the repeated cancellations.
2. Allow me to reschedule the exam without additional charges.

Your prompt attention to this matter is greatly appreciated, as it directly impacts my certification timeline and professional goals.

Looking forward to your swift response.

Best regards,