Sorry, we do not accept Voice over IP (VOIP) numbers. Try again with a different number.

Question

Greetings,

I keep getting the error message

Sorry, we do not accept Voice over IP (VOIP) numbers. Try again with a different number.

when trying to verify my phone number. It is a cell phone number and not a VOIP. Can you kindly help me out? I would really like to use Azure, specifically the OpenAI service, but cannot until this is resolved. From other questions posted on the Internet, this is something Microsoft fixes in some part of my profile I do not have access to. Thank you very much.

Answer 1

Hi @Toshiro K. Ohsumi,

Thank you for reaching out to Microsoft Q&A forum!

Although the sign-up verification process is typically quick, it might take up to four minutes for a verification code to be delivered.

Here are some other tips:

• You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.
  • A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
  • Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

I hope this helps. Thank you.