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Not able to sign in on new mobile

Tanvi Singh 0 Reputation points
2024-12-10T05:02:50.9833333+00:00

When I try to login into my authenticator app in my new device, it asks me to enter the code shown in my device to log in. But I can't. Since my previous mobile is not working and in this one I can't have a code without a sign in

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Khan Sarfaraz Ahmed Sartaj 20 Reputation points
    2024-12-10T07:35:25.21+00:00

    You can reset the MFA from portal with admin login. then go to Entra ID> Users> Search for user and click on it> go to left side pane click on authentication methods> Re-register the MFA.

    Thanks & Regards

    Sarfaraz Khan

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