Crazy bills to my Pay-as-you-Go account that I never used: USD $250 pm Invoices

Vivek 0

The automated billing is like a daylight robbery. I trusted linking my card under Azure thinking its safe. As a beginner I merely subscribed for Basic Pay-as-you-go services. After initial few months I am being billed ~ USD 250 and for what God knows? I merely created blobs and have not uploaded a single file yet. What Kind of charges are these?

And Why have I not been informed about the expected monthly cost earlier just for creating some blank folders/ blobs whatever you call it.

I definitely want to use Azure, but not on unfair terms under hidden clauses. I just noticed the bill for Nov'2024. When explored old emails Oct'2024 was already deducted. I could not find the bill for Sep'2024 but if that's also billed and deduced I will sincerely request to refund all these amounts 3 months amount for a services I have never used and likely, never bill after such charges.

Nov'2024 Invoice:

Invoice number: G070285859Amount: $235.71 USDBilling period: 01 November 2024 - 30 November 2024- Oct'2024 Invoice:

Invoice number: G066154344 | Amount: $243.58 USD | Billing period: 01 October 2024 - 31 October 2024

Sep'2024 Invoice:

<i>

I can't afford to pay these amounts. If you can't sort this out ASAP please cancel my subscription and all future billing right away.

</i>

Pranay Reddy Madireddy 1,395 Reputation points Microsoft Vendor

2024-12-27T01:09:47.35+00:00

Hi Vivek
Just checking in to see if the below answer provided by @akinbade abiola helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Pranay Reddy Madireddy 1,395 Reputation points Microsoft Vendor

2024-12-27T17:44:34.8066667+00:00

Hi Vivek
We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.

2 answers

Abiola Akinbade 21,780 Reputation points

2024-12-11T07:41:21.5333333+00:00

Hello Vivek,

Thanks for your question.

You will need to contact billing support here:

https://azure.microsoft.com/en-us/support/create-ticket. In the link you need to ensure you are selecting a billing type of ticket. This service is completely free and they will assist you in identifying why or assessing the situation..

In the meantime, I would recommend we find why the costs came about and plug that gap first of all. To review which resources are causing billing, see steps here: https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/review-individual-bill?source=recommendations

Once these are identified they can be removed while you wait for the support to be provided by the billing team

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Vivek 0 Reputation points

2024-12-12T01:50:06.7066667+00:00

I am still not able to figure out few things.

There is no easy way to raise a Support ticket. Could you show me options where/how I should log my support ticket.

In one billing section it says I can only ask for max refund of $250, how about the last 3 months + partial Dec'24 billing amounting to USD $800.

Also, it says I must delete the property to stop my billing. It was with on folder/ blob "bestdeal" which was empty for last 3 months, never been used and now to stop unfair future billing I have deleted it.

I have taken screenshots as of yesterday to prove was all blank. Hope you have all the logs to prove what I have been billed for something I never used and honestly I don't even know how to use?

In all I have created some 4-5 blobs/ folders in last few months and this "bestdeal" blob was no different in its settings. For other folders I could not find any charges. Only with this last one.

Attached is the screenshot of all information on the folder "bestdeal" that I deleted

Vivek 0 Reputation points

2024-12-12T01:57:43.89+00:00

Also no matter what option I am choosing while raising the support ticket the systems default dropdown options are not right representing my concern and if I chose from what's available its routing me to a path of "self help". Could you please raise a support ticket, using the information and attachment shared above.

Vivek 0 Reputation points

2024-12-17T10:31:47.23+00:00

I am still not able to figure out few things.

There is no easy way to raise a Support ticket. Could you show me options where/how I should log my support ticket.

In one billing section it says I can only ask for max refund of $250, how about the last 3 months + partial Dec'24 billing amounting to USD $800.

Also, it says I must delete the property to stop my billing. It was with on folder/ blob "bestdeal" which was empty for last 3 months, never been used and now to stop unfair future billing I have deleted it.

I have taken screenshots as of yesterday to prove was all blank. Hope you have all the logs to prove what I have been billed for something I never used and honestly I don't even know how to use?

In all I have created some 4-5 blobs/ folders in last few months and this "bestdeal" blob was no different in its settings. For other folders I could not find any charges. Only with this last one.

Attached is the screenshot of all information on the folder "bestdeal" that I deleted

Also no matter what option I am choosing while raising the support ticket the systems default dropdown options are not right representing my concern and if I chose from what's available its routing me to a path of "self help". Could you please raise a support ticket, using the information and attachment shared above.
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Vivek 0 Reputation points

2024-12-17T10:55:20.8233333+00:00

I managed to raise support ticket

Support request ID 2412170030007085
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Crazy bills to my Pay-as-you-Go account that I never used: USD $250 pm Invoices

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