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Is Microsoft Dynamics 365 contact center good for 20-30 internal helpdesk contact center
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curious7
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I am trying to find out if Microsoft Dynamics 365 contact center good for 20-30 internal helpdesk contact center. Or is it more useful for a environment where contact center is receiving calls from customers. Is it a overkill for this 20-30 internal helpdesk staff as it involves setup of ACS for SIP connectivity and networking setup etc.
How does it compare against Genesys and NIce CxOne contact centers?
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