Issues with Microsoft Authenticator App After Phone Change

Question

Experiencing problems logging into school apps and websites due to the requirement of the Authenticator app. Since switching to a new phone, access to the Authenticator app has been lost, preventing the entry of the provided login codes. What steps can be taken to resolve this issue?

Answer 1

Hi @Jordan, Trent J

Welcome to our forum!

Looks like the issue is related to the Microsoft Certification, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Microsoft Certification for more professional help. 

In addition, you may refer to the answer that akinbade abiola provided in this thread. More information:  How to Move Microsoft Authenticator to a New Phone 

(Note: Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information. )

Thanks for your support and understanding! 

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