Changed phones and no longer have access to Authenticator, how do I log in now?

Question

I recently got a new phone and have tried multiple times to restore my codes as I use them for 2FA but have not been able to. I have used every email I've had in these past few years and none of them seem to be tied to those codes or none of them has my previous codes backed up. What can I do? Without these codes I have no access to multiple accounts of mines.

Answer 1

The way to resolve this is to request for Product Support to reset MFA for the affected users. Contact Product Support with the email address for the affected user. See: https://learn.microsoft.com/en-us/xandr/invest/troubleshooting-multi-factor-authentication-mfa?source=recommendations

Try the global service numbers to link up with an agent:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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Regards,

Abiola