A copy of my Power BI Black Belt Certification

Question

Hi, I would like to know how can I get a copy of my Power BI Black Belt Certification please? I did the course a few years back and it was under my previous employer Microsoft Account "polen capital management" email was twelch@polencapital.com. I am no longer with the company, but I would like a copy for my records of this certification. Please let me know how I can retrieve it.

Thank you,
Tenielle Welch

Answer 1

@Tenielle Welch To retrieve your Power BI Black Belt Certification, you’ll need to access your Microsoft Certification profile. Since you no longer have access to your previous employer’s email, here are the steps you can follow:

Sign in to Microsoft Learn:

• Go to the Microsoft Learn website.
  • Sign in with your current Microsoft account. If you don’t have one, you can create a new account.
  Access Your Certification Profile:

  - Once signed in, click on your profile picture or avatar at the top right corner.
  
     - Select **Profile** from the dropdown menu.
  
        - Navigate to the **Certifications** tab.
  
        **View and Download Your Certification**:
  
           - In the Certifications section, you should see a list of your certifications.
  
              - Find the Power BI Black Belt Certification and click on **View certification details**.
  
                 - You will have options to **Print certificate** or **Share**. You can choose to print it as a PDF for your records.
  

If you are unable to find your certification, you might need to contact Microsoft Certification Support for further assistance. Explain your situation, including the fact that you no longer have access to your previous employer’s email. They may be able to help you retrieve your certification.

You can reach out to Microsoft Certification Support through the Microsoft Certification Support forum

Answer 2

Hi, I do not see any certifications listed here in this account because it is listed under my previous employer's email account. Please help!

Answer 3

In that case, please submit a support request providing as much info as you can so our support team can track that certification from your previous employer.

Steps to open Support Case:

To open a Microsoft Certification support case, follow these steps:

Sign in to Microsoft Learn:

• Go to the Microsoft Learn website.
  • Sign in with your Microsoft account.
  Access the Certification Support Page:

  - Navigate to the [Credentials Support](https://learn.microsoft.com/en-us/credentials/support/help) page.
  
  **Submit a Support Request**:
  
     - Scroll down to the section that matches your issue (e.g., certification, exam, profile).
  
        - Click on the relevant link to submit a support request or file a ticket.
  

Provide Necessary Details:

• Fill out the form with the required information, including your certification details and the issue you’re facing.
  • Submit the form to create a support case.