How to cancel User Risk Policy and Sign-In Risk Policy urgently when admin access is unavailable?

Question

I urgently need to cancel the User Risk Policy and Sign-In Risk Policy in Microsoft Entra, as these policies are preventing many employees from signing in to their accounts. This is severely disrupting our business operations.

I contacted support regarding this issue (Support Request ID: 2412220030000570) but have been waiting too long without resolution. The delay has compounded the problem, as all employees with admin access to manage these policies are currently on leave.

I urgently need guidance or escalation to disable these policies and restore account access to ensure the continuity of operations. Please advise on how this matter can be addressed promptly.

Answer 1

@Rafa Lam

Thank you for posting this in Microsoft Q&A.

As I understand employees in your organization are having hard time to login to Azure services. You have some User Risk and Sign-in risk policies configured in your tenant due to which users are unable to login.To resolve this issue, you need to have Global admin credentials. Ideally you will need to contact your Global admin to disable these policies.

If you do not have Global admin credentials, then you will need to talk to our data protection team. This team will have your identity proven and then they will help you with Global admin access based on their process.

I see that you have already opened a case with our support team. And this case is transferred to our data protection team.

Our data protection team will directly contact you to work on further steps to help you with this issue.

Let us know if you have any further questions

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