Grey bar at the bottom of the screen, it is masking taskbar located at the bottom.

Question

Hi,

I am noticing a grey bar, almost the size of task bar at the bottom of screen. This grey bar has a white line border at the top too. If the taskbar is located at the bottom of the screen this grey area is masking it out, and hence not able to properly view the font on the taskbar.
This grey area is present at bottom even if the taskbar is moved to either top/side. Unable to capture it through screenshot, so took a photo of the screen. Please find the attached pic.

I tried changing the resolution, scaling and fit. But this grey area persists. Not sure about the correct date from which I am noticing this issue, but restoring back to 17 Dec restore point did not fix this issue for me.

thanks,

Answer 1

Hi,
1.Is there any changes you've made before getting this grey cube?

2.Kindly perform clean boot to verify if any third party process resulted in this grey area.
How to perform a clean boot in Windows
https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows

3.Please try to unlock taskbar and move it to the right of the computer or other places and verify if the grey area will change accordingly to confirm whether or not it is physical problem related to monitor.

Looking forward to your update.

Thanks,
Jenny