Why am I receiving an error that says my account is not associated with "Microsoft Services"?

Question

Has anyone received the error below when trying to log into the 'Azure Pricing Calculator'?

I'm 'all-of-a-sudden' receiving the following error when trying to sign in:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '23523755-3a2b-41ca-9315-f81f3f566a95' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

I have used the calculator for years. The most recent use Feb '24 - Aug '24. I tried to login this past week for the first time since August and I'm met with the above error. This message reads to me as my account was removed from a Microsoft tenant which I have no control over.

Answer 1

Hello YoungHuE

Thanks for your question.

its most likely an account issue

Try the following:

• Clear your browser’s cache and cookies.
• Try to use an account added to the tenant and not a personal or guest account

For detailed steps see: https://learn.microsoft.com/en-us/troubleshoot/entra/entra-id/app-integration/error-code-AADSTS50020-user-account-identity-provider-does-not-exist

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola