Help to solve issue to login into admin console

Question

I am the global admin for my account. While migrating phones Authenticator app did not move any of the codes. I logged in with the email into Autheticator app.. now i have 1 code for email, but none of the other (Google Auth logged the same way, worked perfectly).

Now I am trying to login into my admin.microsoft.com says the password is wrong. I am trying reset.- says to contact the global admin. But i am the global admin.

It lets me in by seems there is a privilege..

The portal encountered an issue....multifunction..

{
  "sessionId": "2d9948a125e046cdbd438d5bd04b8e87",
  "errors": [
    {
      "errorMessage": "no_tokens_found: No refresh token found in the cache. Please sign-in.",
      "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
      "scopes": [
        "74658136-14ec-4630-ad9b-26e160ff0fc6/.default"
      ]
    }
  ]
}

Once I get to login i have the message:

Message: AADSTS50020: User account 'a@syplogs.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Request Id: c6bfb87c-855f-47a9-800a-b3cfa2813600

Correlation Id: 8227e690-663c-493d-8c46-ddd370a6a99e

Timestamp: 2024-12-28T14:35:10Z

Message: AADSTS50020: User account '@XXXXXX.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

No way to contact support. Office admin panel does the same thing.

IT legs me in, but without any admin function.

Answer 1

@Anton Kotenko

Thank you for posting this in Microsoft Q&A.

As I understand you are getting an error while trying to login to "admin.microsoft.com".

Usually, this issue happens when there is a time mismatch between the device and internet.

On Windows, go to Settings > Time & Language > Date & Time, and click the "Sync now" button under "Additional settings".

Let me know if this helps.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.