the progress in my microsoft learn account is degraded, how can i restore it. basically my level on the microsoft learn platform decreased on itself and i want to know whether it is possible or not?

Question

I had completed my training in the AZ-900 course from the Microsoft Learn platform a few days back and had progressed till level 5, but as I came back for the test, my learning progress has been degraded to level 1.

Answer 1

Hi Aashish Jindal,

Thank you for reaching out to us on the Microsoft Q&A forum. 

 Here’s a detailed list of troubleshooting steps to help resolve the issue of your AZ-900 course progress being downgraded: 

 1. Check You're Signed in to the Right Account 

• If you have both a personal and work Microsoft account, you could be signed in to the wrong one. 

Verify you are logged into the correct account when you completed your course. Check your history of activities for anything being reported wrong. 

 2. Log Out and Log Back In 

 At times, session timeouts or cache issues might prevent your progress from synchronizing properly. 

• Log out of your Microsoft Learn account. 
• Clear the cache and cookies in your browser. 
• Sign back in and check to see if your progress is back. 

  3. Look for Incomplete or Partially Finished Modules 

•  Skipping modules or failing to finish them can impact you. 
• Take a second glance at the entire course; make sure you have completed each module and assessment. Missing one little section may knock you all the way back. 

 4. Issue with Syncing Between Devices 

•    If you accessed the course on more than one device, your progress has not synced correctly. 
• Make sure you’re using the same device or log in and out of all devices to ensure synchronization across them. 

 5. Browser Issues 

• Browser extensions/settings (such as ad blockers) can sometimes interfere with progress syncing. 
•  Try accessing Microsoft Learn in Incognito Mode or using a different browser to eliminate browser-related issues. 

 If you have any more concerns in future, please do not hesitate to reach out to us we are here to help you. 

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