Please I need help, our work email is not responding with authenticator while other emails are getting prompt, I can't access any Microsoft applications

Question

Error Code: 50089

Request Id: aee62418-86c5-4663-b512-fc4d1b7b9500

Correlation Id: ca867ced-502b-4362-83c6-fb9ec87eb2f3

Timestamp: 2024-12-30T11:15:02Z

Answer 1

Hi,

You also have these links which may be able to help you :

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

Sincerely,