Entra Connect Sync Error: The Registry Key SetupFiles was not found

Question

Our AzureAD Sync suddenly stopped working yesterday, and I have been trying all afternoon yesterday and morning today to get this resolved. I found other articles where people encountered this issue, and it was said that it was caused by the PowerShell Transcription service, and one could correct the directory location or turn the Transcription service off. I do not know where this directory should be, so I attempted to turn the service off to see if it would resolve the issue, and I get an error stating that nothing is being transcribed. Could someone please assist me in getting Entra Connect working again?

Answer 1

Hello @Eric E. Jacobs ,

Thank you for Reaching out Microsoft Q&A.

I understand you are getting an error: "The Registry key SetupFiles was not found" Please make sure to follow the below steps:

STEP1:

Go to This PC and check the below files in SetupFiles present or not
Path: C:\Program Files\Microsoft Azure Active Directory Connect\SetupFiles

STEP 2:
Check in the Registry Editor Whether the SetupFiles is present or not
Folder Path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Azure AD Connect\SetupFiles

STEP3:
If the SetupFiles are not present, make sure you create a file by selecting the String Value and name the file as SetupFiles
NOTE: Make sure while creating SetupFiles give the proper name defined as SetupFiles for the file name.

STEP4:
After Creating the SetupFiles click on SetupFiles and give the path C:\Program Files\Microsoft Azure Active Directory Connect\SetupFiles in value data.

STEP5:

After doing the above steps Mentioned do not forget to restart the synchronization Service.

Hope this helps. Do let us know if you any further queries.

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Regards,
Goutam Pratti.