I lost my MS Authenticator access now i can't login in my Portal Azure (i`m the ownership)

Question

I lost my mobile phone with my Microsoft Authenticator now i can't login in my org account (im the owner of the azure account), reset password or even reset mfa settings, i only have access to my Foundershub now.

I don't have any other methods to login (phone message)

How can i solve this?

Answer 1

Hi @Paulo Rodrigues Jr

Thank you for posting this in Microsoft Q&A.

I understand that you are unable to complete MFA for your Azure account as you have lost your phone.

To log in to your Azure account, you need to satisfy the second-factor authentication.

If you have another global administrator, they can re-register MFA on your behalf.

For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Based on the information you provided, it seems that you are the only global administrator of the account. In case you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can find support numbers for your country in the following article:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

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