I keep getting charged for a tenant I do not have access to - HELP!!!!!

Question

Hi, I woke up to an invoice this morning for £52 this morning how ever when I click the "view Invoice" button I get this error:

"Limited or No Access

You are not a member of this tenant and do not have access to this directory or any subscriptions/resources within. Your interactions will be limited to directory switching or passthrough scenarios only. Click 'I acknowledge' to continue to as a passthrough user without any access to the directory. You can click 'Sign out' to sign out of this session."

then when I try to log in I get this error:

"Selected user account does not exist in tenant 'Default Directory' and cannot access the application '0fdc37af-a69e-49ea-8ee9-a1d69e7edb0c' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

Please help me I keep getting charged for this.

Answer 1

Hi @IR_12244 , You might have signed in with an email address that doesn't have access to view invoices. Only the email address that has the account administrator role for the subscription can view its invoice. Please verify that you've signed in with the correct email address. The email address is displayed in the email that you received when your invoice is generated.

You may also have signed in with the incorrect tenant. Your billing account is associated with an Entra ID tenant. If you're signed in to an incorrect tenant, you won't see the invoice for subscriptions in your billing account. If you aren't signed in the correct tenant, use the following to switch the tenant in the Azure portal:

1. Select your email from the top right of the page.
2. Select Switch directory.
3. Select Switch for a directory from the All directories section.

For the error you're receiving, please follow the steps in this thread.

If the above doesn't work, please open a support ticket with our billing team and they can resolve this for you!

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James