Microsoft Approvals Template not visible

Question

Please help, today suddenly i can not see my dot three menu next to "New Approval Request"
And when i make approval on Grup Teams, no template is visible.

Chronology:

• My Client report to me that he can not see Approvals template
• I try to make approval in that teams channels and the template still visible
• i check my Approvals Tab, there is no three dot next to "New Approval Request"
• i check my admin status in that teams, i'm still the owner
• i uninstall Approvals app from my teams and install it again
• I try to create Approvals again in that teams channel and the template is gone.

I ask my other admin are he can see the approvals template, then he said that it still there

Answer 1

@Farly Shammy Dapamanis

It sounds like you're experiencing a problem with the Approvals app in Microsoft Teams. Here are a few troubleshooting steps you can try:

1. Clear Teams Cache: Sometimes clearing the cache can resolve unexpected behavior.
   • Exit Microsoft Teams completely.
   • Navigate to %appdata%\Microsoft\Teams in File Explorer.
   • Delete the contents of the following folders: application cache, blob_storage, Cache, databases, GPUCache, IndexedDB, Local Storage, and tmp.
   • Restart Teams and check if the issue persists.
2. Check Permissions and Policies:
   • Ensure that there haven't been any changes in Teams policies that might affect the visibility of the Approvals app or its templates.
   • As an admin, you can manage app permissions by going to the Teams admin center.
3. Update Teams:
   • Make sure both your Teams client and the Approvals app are up to date.
   • Sometimes, issues are resolved with new updates.
4. Try Different Devices/Browsers:
   • See if the issue persists when you use Teams on a different device or browser.
   • This can help determine if the problem is specific to your current setup.
5. Check with Other Users:
   • Since other admins can still see the templates, ask if they have noticed any settings or permissions that differ from yours.

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