I am a new user to azure account .money got deducted from my debit card for free trail but at end it's saying your not eligible

Question

I am a new user to azure account .money got deducted from my debit card for free trail and at end it's saying your not eligible

Answer 1

Hello chuda k,

Thanks for your question.

Not being eligible is usually due to one of the following reasons, so double-check whether the following items are true:

• The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
• The credit card information is correct.
• You don't already have a Microsoft account that uses the same information.

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#you-see-the-message-you-are-not-eligible-for-an-azure-subscription

Regarding the charge there is usually a one time charge that is reversed on singn-up. This tells me the credit card is correct, so it may be you have signed up for an account previously.

As a result, I would further recommend reaching out to Billing support if the above scenarios dont apply. You can call the global support numbers here:
https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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Regards,

Abiola